At Mychinataxi, protecting your privacy is our top priority. The services and products you know and love are designed and built with your privacy in mind, so you can trust them.

When you hand over your personal information to us, it represents your trust in us. We are very grateful for this, and we will handle your information with care.

Our Privacy Commitment.We have fully considered the requirements of privacy protection in the process of designing all products and services. Our team has experts from various fields, including legal, security, engineering, product design, etc., to ensure that we fully respect your personal privacy when making decisions.

Our commitment to transparency. We use many online services just like you do, so we know that incomplete information and overly complex language are common problems in privacy policies. We take the exact opposite approach here: we write our privacy policy and related documents in plain language. We really hope you read our policy and understand our privacy practices!

Our Security Commitment. Our team is committed to keeping your data safe. We are constantly updating our security practices and investing in security to improve the security of your information.

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Welcome to the MyChinaTaxi Privacy Policy, and thank you for taking the time to read this document.

Thank you for trusting us and providing us with your information. We will continue to work hard to never disappoint your trust. First, we will make sure you understand what information we collect, why we collect it, how we use it and what choices you have about it. This policy describes our privacy practices in plain language, using as little legal and technical jargon as possible.

1. Scope of application of this Privacy Policy

This Privacy Policy applies to our websites, applications, events and other services that we operate under the MES brand. For simplicity, we refer to all of these items as "services" in this Privacy Policy. For greater clarity, we have included a link to this Privacy Policy on all applicable Services.

Some services may require a dedicated privacy policy. If such a service has a dedicated privacy policy, then that policy (not this Privacy Policy) will control.

2. Information We Collect

Undoubtedly, if we collect some of your information, such as basic personal information and your location information, then we will not be able to help you with car services. We also collect information about your use of our services, such as access logs. If you need more information, please see the detailed introduction below.

Information you provide to us

When you use our services, you choose to provide us with certain information, including:

• When you create an account, you must at least provide us with your phone number and email address, as well as basic information necessary for us to provide services, such as your name, phone number.
• When you use an application function that requires location information, you need to provide us with the corresponding location information, such as instant car use, reserved car use, airport pick-up, train pick-up, etc.
• When you need to use image information, you must provide us with your picture or video information. For example, you need to provide picture information when uploads user profile pictures, and you can send picture information and video information when chatting with customer service.
• When you subscribe to a paid service or make a purchase directly through us (and not through platforms such as iOS or Android), you will be required to provide us or our payment service providers with certain information, such as your debit or credit card number or other financial information.
• If you contact our customer service team, we will collect information that you provide to us during the interaction.
• Of course, if necessary in service operation, we will also process your chat information with other users and the content you post.

We use third-party SDK instructions

Based on the purpose of providing services to you and with your consent, we will access the software development kit (SDK) provided by the third party as listed in the "Third Party SDK Information" and updated from time to time. We will monitor the security of the third-party SDK within the current technical level and reasonable time and labor costs, and will try our best to protect the security of your personal information. However, because the third-party SDK is not under our control, we can only regularly inspect and supervise the third party in accordance with the contract signed with the third party or industry practices, and it is impossible to prevent the third-party SDK from illegally collecting your personal information or infringing Your other legitimate rights and interests. If the loss is caused by the fault of the third party providing the SDK, we will not be liable for the corresponding compensation. Of course, you can refuse to use the third-party SDK at any time, but you will not be able to use the functions related to the third-party SDK.

Information generated when you use our services

When you use our services, the system will generate relevant technical data, such as which functions you use, how you use these functions and what device you use to access our services. Please read below to learn more about it:

• Usage information When you use our services, the system will generate data about your activities in our services, such as how you use our services (such as when you log in, which functions you have used, and which operations you have performed) , what information we show you, the address of the web page you visit).
• Device information For the device you use to access our services, we will collect information from and about the device, including hardware and software information, such as IP address, device ID and model, application settings and characteristics, application crash information , an identifier associated with a cookie, or other technology that may uniquely identify a device or browser.
• Other Information You Consent We Collect With your consent, we will collect your precise location (longitude and latitude information). If you explicitly agree to our collection, we may collect your location information in the background when you are not using the service. If you do not agree to our collection of your precise location, we will not collect this information. Similarly, we may collect your photos and videos if you consent to our collection (for example, when you want to post photos, videos or use the live broadcast function through our services).

3. Cookies and other similar data collection technologies

We use and may allow others to use cookies and similar technologies (e.g. web beacons, pixels, SDKs) to recognize you and/or your device. You can read more about why we use cookies and how you can better control this use by reading our cookie policy.

Some web browsers, including Safari, Internet Explorer, Firefox and Chrome, have a "Do Not Track" ("DNT") feature. This feature informs websites that users do not want their online activities to be tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can prevent that website from collecting certain information about the browser user. Not all browsers provide DNT functionality, and the DNT signal is not yet uniform. As a result, many businesses, including Mychinataxi, do not currently respond to DNT signals.

4. How we use information

The main reason we use your information is to provide you with services and to optimize them. In addition, we use your information to help keep you safe. Please read the detailed explanation below to understand some of the reasons why we use your information and see some relevant examples.

A. To manage your account and provide you with our services

• Create and manage your account
• Provide immediate car service
• Provide you with customer support and respond to your requests
• Complete your transaction
• communicate with you about our services

B. Providing you with new MES services

• To add you to new MTS features and apps and display your profile there
• Manage your account in these new features and apps

C. To improve our services and develop new ones

• Manage focus groups, market research and surveys
• Review member interactions with customer service teams to improve the quality of our service
• Understand how members generally use our services for optimization purposes (for example, we may decide to change the appearance or even substantially modify a function based on members' reactions)
• Develop new features and services (for example, we may decide to create new interest-based features in response to requests from members)

D. Preventing, detecting and combating fraud and other illegal or unauthorized activities

• Better understand and design responses to violations of our Terms of Use
• Retention of data related to violations of Mychinataxi's terms of use to prevent recurrence of violations
• enforce or enforce our rights, such as our terms of use
• Communicate our outcome to the individual who submitted the report

E. Ensuring compliance with laws and regulations

• Compliance with legal requirements
• assist law enforcement

We rely on the following legal bases when processing personal information as described in this Privacy Policy:

• To provide you with our services: The reason why we process your information for purposes A, B and C above is to perform the contract you have entered into with us. For example, when you use our instant car service, we will use your location information to maintain your account and personal information, so that we can pick you up more conveniently and quickly.
• Compliance with applicable laws and regulations: We will process your information for the above purposes D and E when necessary to comply with applicable laws and regulations and to prove our compliance with applicable laws and regulations. For example, we retain Traffic Data and Transaction Data in accordance with our accounting, tax and other statutory data retention obligations and in response to lawful access requests from law enforcement. We also retain the proof of permission that members have given us to retain data and the decisions they may have made to opt out of a feature or a process.
• Consent: If you choose to provide us with information that may be considered "special" or "sensitive" in some jurisdictions (such as your sexual orientation), you consent to our processing as set out in this Privacy Policy the information. From time to time, we will ask you whether you consent to us collecting your specific information (such as pinpoint location) or using your information for a specific reason. Sometimes you can do this by adjusting your consent settings (such as those related to the collection of your precise location) or deleting your content (such as if you have entered information in your profile that may be considered "special" or "sensitive") to withdraw consent. In either case, you may withdraw your consent at any time by contacting us at the address listed at the end of this Privacy Policy.

5. How do we use third-party SDK information

We use third parties to help us operate and improve our Services. These third parties assist us with a variety of tasks, including data hosting and maintenance, analytics, customer service, marketing, payment processing, and security operations. We may also share information with partners who distribute our advertisements and help us promote our services. For example, we may share limited information about you with advertising partners in hashed and non-human readable form.

We conduct a rigorous vetting process before hiring any service provider or partnering with any partner. Our service providers and partners agree to strictly enforce confidentiality obligations.

Currently, our partners include the following types:

Third-party SDK name	Third-party company name	Shared information	Purpose of use	Sharing method	Third-party privacy link
WeChat SDK	WeChat	Device information, IMEI, IMSI, Wifi status, operating system and version, device brand, device model, ip address	WeChat payment	SDK	https://developers.weixin.qq.com/doc/oplatform/en/Mobile_App/WeChat_Pay/Vendor_Service_Center.html
PayPal	PayPal	Payment Information	Payment	SDK	https://developers.weixin.qq.com/doc/oplatform/en/Mobile_App/WeChat_Pay/Vendor_Service_Center.html
Gaode Map SDK	Alibaba	Device identification information (IMEI, IDFA, IDFV, Android ID, MEID, MAC address, OAID, IMSI, ICCID, hardware serial number), current application information (application name, application version number), device parameters and system information (system attributes, device model, operating system, carrier information)	Display map, positioning, route planning	SDK	https://developers.weixin.qq.com/doc/oplatform/en/Mobile_App/WeChat_Pay/Vendor_Service_Center.html
Rongyun SDK	Rongyun	device model, IMEI, IMSI, Wifi status	chat, push	SDK	https://developers.weixin.qq.com/doc/oplatform/en/Mobile_App/WeChat_Pay/Vendor_Service_Center.html

Shared due to corporate transactions

We may transfer your information if we are involved in a merger, sale, acquisition, divestiture, reorganization, reorganization, dissolution, bankruptcy, or other change of ownership or control, in whole or in part.

Sharing as required by law enforcement/law

We may disclose your information as reasonably necessary to: (i) comply with legal process, such as a court order, subpoena or search warrant, government/law enforcement investigation, or other legal requirement; (ii) to assist in the prevention or detection of crime conduct (in each case subject to applicable law); (iii) protect the safety of any person.

Sharing to exercise legal rights

We also share information when: (i) disclosure would mitigate our liability in the event of actual or potential litigation; (ii) sharing is necessary to protect our legal rights and those of our members, business partners or The legal rights of other related parties; (iii) to perform our agreement with you; (iv) to investigate, prevent or take other actions against illegal activities, suspected fraud or other illegal activities.

Obtain your consent or fulfill your request

We may ask for your consent to share your information with third parties. In such cases, we will clearly state why we want to share the information.

In any of the above cases, we may use and share non-personal information (information that by itself cannot identify you, such as device information, general demographic information, general behavioral data, and geographic location in a de-identified format) and bulk Personal information in columns and non-human readable format. We may also share such information with other Mitsubishi companies and third parties (especially advertisers) in order to create and deliver targeted advertisements on our services and third-party websites or applications, and to analyze and report the advertisements you browse. We may combine this information with other non-personal information we collect from other sources or personal information in a hashed, non-human-readable format. For more information on our use of cookies and similar technologies, please see our Cookie Policy.

6. Cross-border data transfers

The sharing of information referred to in Section 5 includes cross-border sharing with Canada, the United States and other jurisdictions that apply different data processing laws. border data transmission. We use Standard Contractual Clauses (Standard Contractual terms are commitments to be performed by companies transferring personal data, which bind these companies to protect your privacy and data security) or other appropriate transfer mechanism to provide a legal basis for the transfer. We are reviewing the data transfers to our suppliers and the related legal basis in relation to the recent ruling by the Court of Justice of the European Union regarding the transfer of personal data to the United States.

7. Your rights

We want you to be in control of your information, so we want to remind you that the following options and tools are available to you:

• Access/update tool in the service. Tools and Account Settings can help you access, modify or delete information that you have provided to us or that is directly related to your account on the Services. If you have any questions about these tools and settings, please contact our customer service team for assistance.
• Device Licensing. Mobile platforms have permission systems for certain types of device data and notifications, including phone contacts, location services, push notifications, and advertising identifiers. You can change the settings on your device to agree or refuse to collect the corresponding information or display the corresponding notification. Of course, some services will lose functionality if you object to collection and display.
• Uninstall. You can prevent any information collection by an app by uninstalling it through your device's standard uninstall process. Note that uninstalling the app will not close your account. To close an account, please use the corresponding function in the service.
• Closing an account. You can close your account directly using the corresponding function in the service.

We also want you to know your privacy rights. Note the following key points:

• View your information. Applicable privacy laws may give you a right to review the personal information we hold about you (depending on the jurisdiction, this right may be referred to as the right of access, the right of portability or these terms variant). You may exercise your rights by contacting us with a review request.
• Update your information. If you believe that the information we hold about you is inaccurate, or that we no longer have the right to continue to use your information, and you request correction, deletion, objection/restriction of our processing of this information, please contact us.

For your protection and that of all our members, we may ask you to provide proof of identity in order to respond to the above requests. Please note that we may deny your request if we cannot verify your identity, if your request is illegal or improper, if your request may violate trade secrets or intellectual property rights or the privacy or other rights of other users. If you wish to receive relevant information from another member, such as any information he or she sends you on our services, that member must contact us to provide written consent before we can provide you with this information. We may also ask them to provide identification before responding to a request. In addition, we may not be able to process certain requests to object to or restrict the processing of personal information, especially those that prevent us from continuing to provide services to you. For example, if we do not have your date of birth to ensure that you are over 18, we will not be able to provide you with our services. In some countries, including the European Economic Area and the United Kingdom, you have the right to complain to the appropriate data protection authority if you have concerns about how we have processed your personal information.

8. How long we keep your information

We only retain your personal information for as long as necessary for legitimate business purposes (as described in Section 4) and as permitted by applicable law. If you decide to stop using our services, you can close your account and your personal information will not be displayed to other members. Please note that if you are inactive for two years, your account will be automatically closed. When your account is closed, we will delete your personal information after the following information retention period expires:

• 1. In order to protect the safety of our members, we will keep your personal information for six months when the account is closed; when the account is banned, we will keep your personal information for one year. During this time, we will retain your information in case we need to investigate illegal or harmful conduct. Retaining information during the security retention period is based on the legitimate rights and interests of us and potential third-party victims.
• 2. When the safe retention period expires, we will delete your data and only retain limited information for the following specific purposes:
  • a) We retain limited data to comply with legal obligations of data retention: in particular, we retain transaction data for 10 years to comply with tax and accounting regulations; we retain users' credit cards during this period when a user disputes a transaction Information; in order to fulfill the statutory obligation of data retention, we will keep "traffic data"/logs for one year. We also keep records of consent given to us by members for five years to demonstrate our compliance with applicable laws.
  • b) We retain limited information based on our legitimate interest: We retain customer service records and support data and imprecise locations of downloads/purchases for five years to support our customer service decisions, enforce our rights and enable us to to be able to defend ourselves against claims; for information about the existence of past accounts and subscriptions, we will delete them three years after account closure to ensure that our financial forecasts and reports are correct and accurate; in response to possible Litigation, personal data will be retained for one year to establish and file a lawsuit or defend against a lawsuit; we will also retain necessary data for as long as necessary to prevent banned members from creating new accounts to protect the safety of our members and vital interests.
  • c) Finally, when there is a pending or potential issue, lawsuit or dispute that requires us to retain information (in particular, if we receive a valid legal subpoena or request requiring us to retain the data (in which case we need to Data retention to comply with legal obligations)), we retain information based on our legitimate interests.

9. Children's Privacy

Our Services are only available to individuals who are 18 years of age or older. We do not allow individuals under the age of 18 to use our Platform. If you suspect that a Member is under the age of 18, please report it using the reporting mechanism within the Service.

10. Representatives of job applicants, contractors and suppliers

We process personal information of representatives of our job applicants, contractors and suppliers as part of recruitment and talent management and management of contractor and supplier services. If you are a job applicant, contractor or supplier representative of Mychinataxi, certain relevant provisions of this Privacy Policy apply to our processing of your personal information, including the personal information mentioned in this Privacy Policy. Entity of information, transfer of personal information, rights you may have under applicable law, how to contact us.

If you are a job applicant, the personal information we process about you may vary depending on the position you are applying for, but it will generally include information you provide to us when you apply for a job and that is shared with us by recruiters or other third parties Professional qualifications, personal background and reference information. We use this information to support the recruitment process, which may result in us entering into a contract of employment with you. For contractors and supplier representatives, we may process identifying information and work-related information as necessary to manage our relationship with you and your employer, as necessary to perform our service agreements and as necessary for us to establish and The above-mentioned processing is carried out for the purpose of instituting or defending against a possible lawsuit. We may share personal information with service providers who assist us in recruitment and technical data processing, as well as companies under the China Pleasure Tour Co,.ltd (for example, if you have a business relationship with employees of affiliated companies). We only retain your personal information for as long as necessary for these purposes.

11. Changes to the Privacy Policy

This policy may change over time as we continually seek innovative ways to help you build meaningful relationships and work to keep our explanations of our data practices up to date. We will notify you of any material changes before they become effective so that you have time to review the changes.

12. How to contact us

If you have questions about this Privacy Policy, you can contact us in the following ways:

E-mail: [email protected]