Instructions and procedures

01.How to contact us?

For working hours : E-mail: op3bj@cpt-travel.com Tel:(+86)400-889-7518

For Holidays or Night or Emergency:E-mail: op3bj@cpt-travel.com Tel:+86-13581910558

02. You didn't get a verification code?

If you have input the correct e-mail address but do not get a verification code, please kindly check your spam folder! If you still cannot find it, please kindly e-mail us at op3bj@cpt-travel.com and we shall be happy to help!

03. How to settle your fares?

You can use any of the following modes of payments:

1. PayPal

2. Visa

3. MasterCard

4. American Express

04. Payments problems? Who can help?

Please send us an e-mail at op3bj@cpt-travel.com or please call our call center: (+86)400-889-7518.

05. How are fare calculated?

The price description:
  • Economy car
  • Superior Car
  • Taxi
  • Deluxe Car
  • Executive car
  • MPV 6 seater
  • 20 seater coach
  • 45 seater bus
  • Base price (USD)
  • 3.0
  • 3.0
  • 3.0
  • 5.9
  • 5.9
  • 3.9
  • 144.3
  • 211.8
  • Kilometers( inclusive )
  • 0
  • 0
  • 0
  • 0
  • 0
  • 0
  • 50km
  • 50km
  • Base time (inclusive)
  • 0
  • 0
  • 0
  • 0
  • 0
  • 0
  • 4 hours
  • 4 hours
  • Extra kilometers(USD/km)
  • 0.27
  • 0.27
  • 0.62
  • 1.1
  • 1.1
  • 0.95
  • 2.6
  • 2.6
  • Overtime(USD/min)usual time
  • 0.1
  • 0.1
  • 0.2
  • 0.2
  • 0.2
  • 0.2
  • 0
  • 0
  • Overtime(USD/ min)Peak Hours
  • 0.2
  • 0.4
  • 0
  • 0.3
  • 0.3
  • 0.3
  • 0
  • 0
  • Night Service Mileage Surcharge (USD / km)
  • 0.1
  • 0.1
  • 0.1
  • 0.7
  • 0.5
  • 0.5
  • 0
  • 0
  • Night Service times
  • 22:00-6:00 +1day
  • Peak Service Hours(Working day)
  • 7:00-9:00(早/morning)16:00-19:00(晚/night)
  • Peak Service Hours(weekend)
  • 14:00-19:00(晚/night)

06. How to cancel a paid trip?

Cancellation fees help ensure more efficiency on the MyChinaTaxi App as well as faster pickups for riders. You can cancel a trip at any time before or after you've been matched with a driver.

Cancellation for Instant Bookings

To cancel before you are matched with a driver, there is no cancellation fee.

To cancel after you've been matched with a driver, a cancellation fee will be charged in the following situations:

1. You cancel the trip after the driver information is provided and before the driver arrives, 50% of cancellation charge will be applied.

2. If you cancel at any point after the driver arrives, 100% cancellation charge will be applied.

3. If you are late 5+ mintues to the meeting point, the driver may cancel your hire, however we can find another car for you! You need to wait for more time. If you cancel the trip 50% cancellation charge will be applied.

4. If your mobile phone, text message and messagin in app cannot be connected or taking up too much time to contact you by all means,The driver may released and cancellation charge will be US$ 5.

Once a trip has started, you can end it by notifying your driver that you'd like to be dropped off. The driver will end the trip for you. No refund for the rest trip.

Cancellation for reserved bookings

1. Cancelltion within 12 hours prior to the departure time, 50% will be charged.

2. If you cancel at any point after the driver arrives, there is no refund.

3. If your mobile phone, text message and messagin in app cannot be connected or taking up too much time to contact you by all means, the booking will be cancelled automatically and 50% will be charged.

INCORRECTLY CHARGED A CANCELLATION FEE

If you believe you were incorrectly charged a cancellation fee on a trip, request a refund through the email mychinataxi@cpt-travel.com.

07. Can I pay by cash?

No,we only accept online payment

08. What currency you use?

We use US dollars as showed price. But you can use your credit card with other currency and if you have Chinese bank accout or wechat or Alipay, you can pay by RMB.