How to get a Taxi in China in English with the MyChinaTaxi app

Most taxi hailing apps in China cannot provide English version. Although some apps have English version, the drivers cannot communicate with foreigners. Fortunately, MyChinaTaxi app is an incredibly convenient taxi app for the foreigners living/working and traveling in China. It can offer not only instant order & reservation but also English-speaking customer service.

In this post we will cover the basics of going through step by step how to set up your MyChinaTaxi taxi hailing app, as well as hailing a regular taxi in China with the MyChinaTaxi app and communicating with English-speaking customer service.

 

MyChinaTaxi app

Most drivers in China can speak little English. It’s impossible to check the pick-up location with the driver on the phone. If you don’t have a Chinese phone number, the driver even can’t contact you. MyChinaTaxi app has a call center to offer English-speaking customer service. MyChinaTaxi app are sharing the most convenient way to hail a taxi with every foreigner in China.

Download the MyChinaTaxi app and Register

Search MyChinaTaxi app (迈特喜) in your app store and download it.

 

The phone number is necessary to register with the app. When you enter your phone number, a verification code will be sent to your phone. Enter the code and then set up a login password.

 

When you download the MyChinaTaxi app, it will intelligently download the corresponding language version based on the language version of your mobile phone. If you got a Chinese interface, you can change the language by tapping “语言(Language)” and then select “English”.

 

Set up the customer information for MyChinaTaxi app

Tap “Settings” to set up your basic information. The Email is used to receive the invoice after the trip finished.

Ordering a Car through MyChinaTaxi app

Reserve/Now/Airport transfer/Train Station Transfer – 4 sections for the orders

The reservation is for the booking after 30 mins. If you need an airport or train station transfer, please book it at airport or train station transfer section.

 

Put a pick-up location and a destination. 

When you order a ride, the app will use GPS to advice the most often pick-up addresses nearby and you can select one (make sure the app has access to your location on your phone settings). You can also enter address or a building name (Please check the address, there are some buildings in China have same pronunciation, different Chinese characters.).

Choose a type of service. 

MyChinaTaxi app offers 4 types of cars including Economic car, Superior car, MPV 6-seater and Taxi. Choose a type based on your need.

 

Payment:

Before MyChinaTaxi app handle your booking, you need to finish the payment for the ride. There are several payment methods, Credit card, JCB car, PayPal (and PayPal with credit card), WeChat pay and Alipay. Every method is safe, as we use https and SSL security connection to ensure it.

 

Pay with Credit Card (the page is on DHPAY, MyChinaTaxi app cooperate with DHPAY to ensure all your payment is secured.)

 

Pay with PayPal (PayPal can be paid with Credit card even you don’t have a PayPal account)

   

 

Request a car and wait for it. 

After you finish the payment, the page will turn to Message automatically. You will receive Vehicle dispatching in Messages Section.

  

The car information including car brand, color, plate number and ETA can be offered in Vehicle Coming Message.

  

 

If you want to contact the English-speaking customer service, you could tap question in Service Dialog Section. The customer service will help you to check the pick-up and drop-off addresses and contact the driver for you. All the driver information can be got from the customer service.

        

 

If you can not make sure your location, you could send the photo of surrounding with logo or your location or share real-time location with the customer service who will help you to instruct the driver to pick you up easily.

     

 

How to find the car

When you make an instant order and get the car information, please wait at the pick-up place. The driver will turn on the emergency flasher lights when he arrived. Before the ride is began, please double check the car brand, color and plant number to make sure you are in the correct car.

 

 

Cancelling Your Ride on MyChinaTaxi app 

If you would like to cancel your ride, contact the customer service in service dialog and inform the cancellation. Note that you may cancel without any charge in 3 minutes after the driver has accepted the order

 

Receive the invoice

After the ride, the invoice will be sent to your email within 24 hours. If you need the invoice, please leave the correct email address when you register MyChinaTaxi account.

 

MyChinaTaxi app focuses on your ride in China. What we eager to do is to solve the vehicle using problem and make your life in China that much more easy and enjoyable.